What term describes the exchange of information between people and/or groups?

The term that describes the exchange of information between people and/or groups is communication skills. Communication skills encompass a wide range of abilities that allow individuals to convey messages, share information, and understand each other effectively. This includes verbal and non-verbal forms of communication, active listening, and the ability to adapt messages to different contexts and audiences.

While dialogue refers specifically to a conversation between two or more people, and interpersonal skills involve the ability to interact effectively with others, communication skills serve as a broader category that includes both of these concepts as well as the ability to receive and provide feedback. Communication skills are essential in many fields, including mortuary science, where clear and compassionate communication is vital for interacting with grieving families and conveying important information accurately and empathetically.