What is a face-to-face discussion with a consumer inquiring about funeral services called?

The correct answer is a consultation. A consultation refers to a professional meeting where a service provider interacts directly with a consumer to discuss specific needs, services, and options, particularly in the context of planning a funeral. During this session, the funeral director or representative provides information, addresses questions, and helps guide the consumer through the process of selecting services that fit their desires and budget.

While the term "triggering event" might be relevant in the context of initiating service discussions following a death, it does not specifically refer to the act of having a face-to-face discussion. An interview typically implies a structured format, often used for information-gathering purposes in various contexts, and it may not convey the personal and supportive nature of the consultation in a funeral service environment. An assessment meeting, while it may involve gathering information, usually suggests a more formal evaluation rather than an open discussion about funeral services and consumer needs.